Total dedication to customer service

Total dedication to customer service

23 May 2016

Total Dedication To Customer Service

Carlow Express Freight began life as a one man and one truck operation way back in 1982

Carlow Express Freight is small enough to provide a personal, flexible and friendly service and large enough to provide the right level of professionalism for any job. Irish Trucker visited their Bagenalstown,

Co Carlow headquarters to find out more from Managing Director Matt Cowman. Carlow Express Freight strive to provide an efficient delivery service that can’t be bettered. Under the steady control of Managing Director Matt Cowman, they take pride in what they do and aim to be the best in the eyes of their customers.

With a wealth of knowledge gained over thirty-three years experience in the transport sector, Matt’s hands-on approach brings confidence and peace of mind to their customers and helped Carlow Express Freight to safely navigate the stormy waters of the economic downturn. With a positive attitude, Matt & Co’s passion for providing a high level of customer service and positive attitude also stood to them during the recent turbulent times.

The recession hit everyone big time but we were left with no option but to knuckle down here, he pointed out to Irish Trucker.

I was in the office and out on the road myself, hands on every day. It’s still the same and we never had to let anyone go which was an achievement in itself.

Hard work is the name of this game. I had hoped that I would have been able to take a back seat at this stage, but I’m still involved in the day-to-day running of the business as much as I was 10 years ago.

We have customers who go back a long way with us and if a call comes in looking to shift stuff then I’m out on the road. We’d like to think it’s that type of service which keeps customers coming back to us. A top class service, needless to say, it vital for any business to survive. With eight drivers and a fleet of seven rigids, three artics and two vans, Carlow Express Freight can be trusted to deliver urgent documents, parcels, carton, pallets and loads up to 26 tonnes.

Other specialist services include warehousing, hazchem carrier, loads nationwide by request and Hiab crane lorries. In addition, the Cowman-led operation has the wherewithal to deliver pallets anywhere in Ireland and the UK. They cover Dublin daily, Carlow, Waterford, Kilkenny, south Tipperary, Wexford and Wicklow on a daily basis. Carlow Express Freight began life as a one man and one truck operation way back in 1982 but they have come along way from those humble beginnings. Matt is proud of the calibre and excellence of the company’s valued employees.

We employ a total of 12, including eight drivers, Matt revealed. Barry Power is the company’s transport manager while Colette Ryan is Operations Manager. My sons, Eoin and Fergal, are General Manager and Parcel & Express Delivery Manager respectively.

Michael Byrne looks after groupage in south Dublin, Ray Stoker looks after groupage in north Dublin, Adrian Codd looks after deliveries in Wexford/Wicklow and Paul Kelly looks after deliveries for Waterford/Tipperary.

Carlow Express Freight pursue a policy of continuously investing in their fleet and last year added two new 141 vans to their vehicles. Business has been brisk of late and Matt is optimistic about what the future holds in store for the company. He won’t be taking his eye off the wheel, however, any time soon.

We’ve been kept going, business is steady enough but you have to go out there and knock on doors. You can’t be sitting around waiting for things to happen, you have to be active in looking for new business.

We’ve been fortunate in the sense that a lot of our customers have been with us since day one. We’ve never let them down and that’s why they have stuck with us. That’s important because it s a competitive world out there. As a result, rates are not as high as would like but you have to keep plugging away. Matt and his team believe that the key to their success is their total dedication to customer service. They are a logistic company that is reliable, punctual, trustworthy, professional and quick-thinking when it comes to resolving issues.

Contact them to see for yourself.

Carlow Express Freight Ltd.
Co. Carlow

Tel: (059) 9721848

Mob: (087) 9811285

(087) 2558375

Fax: (059) 9723951

Email: [email protected]


Taken from Irish Trucker & Light Commercials magazine, Vol 18 No 7, September 2015

You may also like...

Leave a Reply

Your email address will not be published. Required fields are marked *