Missed bin collections in Tandridge won't happen again, says Biffa, as lorries are repaired

Bins were not collected from homes across Tandridge last week after three waste collection lorries broke down on the same day. The multiple breakdowns on Tuesday, August 13 meant rounds could not be completed and bins were missed in a number of towns and villages including Oxted , Hurst Green, Godstone and Limpsfield . Staff from Biffa, Tandridge District Council’s waste collection partner, had to make extra collections between Friday (August 16) and Wednesday (August 21) to catch up with the backlog.

In a statement, a Biffa spokesman said: “Issues with some of our vehicles last week unfortunately meant a small number of collections were delayed in the Tandridge area, specifically around Oxted and Blindley Heath.

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“We would like to apologise for any inconvenience this has caused and confirm we are having our vehicles repaired appropriately to ensure this doesn’t happen again.” Biffa said the breakdowns were due to the vehicles’ regular use. Coltsfoot Lane, Holland Lane and Mill Lane in Hurst Green were due to have their bins collected the following Tuesday (August 20), as were Pollards Wood Hill, Red Lane Cottages, and West Heath in Limpsfield, and Icehouse Wood in Oxted.

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Philip Davies, independent district councillor for Limpsfield, said: “I was affected and last week’s collection happened on Saturday instead of Friday at my address in Limpsfield.

I asked the truck operator what happened and he replied that he had no idea and said he was on holiday on Friday.” An email from communications and customer experience specialist, Katharine Beynon, to councillors on Monday revealed that further issues had been reported with a weighbridge at Earlswood . Instead of the usual 10 minutes to prepare the trucks, issues with the weighbridge meant it took half an hour to turn the trucks around.

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This issue has now been resolved, however, and Tandridge District Council said all roads affected by the delays will have had their rubbish and recycling collected by the end of Wednesday (August 21).

Homes in Oxted, Limpsfield and Warlingham were still outstanding as of Wednesday morning.

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