Tracy demands £62 refund after ‘refused entry’ to Staffordshire Show
Disabled Tracy Wainwright is demanding a GBP62 refund after her party-of-four was ‘turned away’ from Staffordshire Show – despite them having pre-paid tickets. The 57-year-old had already endured a nightmare start to the day after their 45-minute journey took four hours due to traffic problems. And Tracy says that when they got to the County Showground with their tickets they were turned away.
Now Staffordshire Show is looking into the issue. Wheelchair-bound Tracy, from Talke Pits, has multiple sclerosis and set off to the show on Thursday, June 2 with her partner and two carers. READ MORE: Police hunt armed robber after knifepoint raid on Fenton shop
Tracy said: “I was looking forward to the show because we had gone for many years. We were stuck in traffic from Stone onwards for four hours and when we got to the gates they were moving you on. There was no explanation or telling us what had gone wrong.
“There was some man with a bib on saying ‘it’s not my fault and you need to carry on’. It was just wrong. “The four-hour journey to get there was hard work.
We didn’t even have space to get out of the car to do anything, it was so annoying. My carer had to get bottles out of my bag but it was at the back of my chair and we couldn’t get out of the car so she had to climb over the best she could and then see to me. “We had to open the door because it was that hot, it was awful and the worst day.
I was boiling and devastated because I had looked forward to this for so long.” Tracy added: “I have only got two days planned out this year and have sorted my care out for those days. It’s ridiculous that they can do that to people and then they put pictures all over showing how fantastic the show is – it wasn’t for the people who were moved on.
“We have not got our money back yet. I have emailed them but have had nothing back from them. They let me down without a doubt and I won’t be going again because I am not building myself up for that.
“We didn’t have any other choice than to return home. You had no choice but to carry on driving. It was jam-packed both ways and the gates were locked.
“It’s very important for me to have these days because I am virtually housebound. I want my money back for a start. I’m disgusted with how we’ve been treated.
We want some sort of apology and compensation too.” This year’s Staffordshire Show was held over two days during the school half-term holiday. Show chief executive Richard Williams said: “We are aware that there were traffic problems which were not of our doing.
On that Thursday, there was an accident on the A51, another on the A34, and an incident on the motorway – all of which conspired towards a lot of traffic onto the road past the showground as well as substantial additional traffic onto the surrounding roads around the showground. “As far as being turned away, I am very surprised to hear that and I’d be grateful if the customer could email us and tell us what those circumstances were. I don’t know why that would have happened.”