Family spotted missing holiday suitcase at airport when they returned to UK
A holidaymaker who never received his luggage on a celebration trip overseas eventually located his missing suitcase when he returned to the UK and spotted it on a truck at the airport. Peter Mowbray, 55 , jetted from Manchester Airport to Marrakech in Morocco on August 1, with his wife and son on a 'holiday of a lifetime' to celebrate his 30th wedding anniversary. But the trip was quickly ruined when his luggage, containing all of his clothes and a number of items belonging to his wife and son, went missing.
Peter, of Blackpool, was forced to was his remaining pair of underpants daily and says he was left "abandoned in Morocco with nothing" by tour operator TUI. Peter told LancsLive his distinctive pink polka dot suitcase was the only bag on the flight not to arrive in Morocco. It contained his wife's dresses, clothes for events and dinners, as well as Peter's essential day-to-day holiday clothes.
He said: "It got a bit desperate every day. I was I was asking the reps and the resort but their hands were tied." He asked the tour operator when his luggage would eventually arrive and he was told it would be sent over on the next available flight.
But as the week passed, his case never appeared. The exasperated holidaymaker added: "There's only so much washing of the same clothes you can do and being being creative. I had to wear the same shirt every night, I washed it by hand and hung it out to dry.
I was embarrassed, it was a really nice hotel and I didn't want to seem to wear the same clothes every day." Peter landed back at Manchester Airport in the early hours of August 9 and he remarkably spotted a pink polka dot suitcase on a luggage truck. The bag remain sealed but, it was without a security tag and there was no sign of it having been searched ahead of his departing flight.
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Sometimes they'll include recommendations for other related newsletters or services we offer. Our Privacy Notice explains more about how we use you data, and your rights. You can unsubscribe at any time. "It had stayed in Manchester, despite them telling me they could not find it.
All I ask from people is that they're honest. We paid a lot of money for this holiday and it was meant to be a holiday of our dreams. It was severely tarnished," he said.
Since arriving back in the UK, TUI has offered GBP75 in compensation. to Peter equating to GBP25 per day for the missing bag. It will be paid into his account within 14 days. He added: "TUI had told us they couldn't find the bag and when they do, it will be on the next available flight.
They did tell me several things, just the things I wanted to hear. I had multiple communications from the UK from various TUI agents. Not one took ownership of it.
"It's easy for them to say, he's reunited with his case everyone is happy, we trusted them with our personal belongings.
When we put the bags on the weighing scales at Manchester Airport and waved goodbye to it, I was trusting TUI with my suitcase."
TUI has been approached for comment.